Patrons with Disabilities

Pasadena Playhouse is committed to making the theater accessible to all patrons. For more information regarding accommodations and services, please contact Patron Services.

Mobility and Seat Locations

Please contact Patron Services to arrange accommodations for persons in wheelchairs or persons with disabilities and their attendants or companions. If your wheelchair status changes after you have purchased your ticket, please contact Patron Services before the show. Ushers cannot physically assist patrons into or out of theater seats, wheelchairs, or vehicles. Accessible seating is available on the orchestra level only. Service animals are welcome at Pasadena Playhouse.

Assistive Listening Devices

Assistive listening devices can be checked out in the lobby before the performance using a photo ID and are available on a first-come, first-serve basis. For more information, please contact Patron Services at 626 356 7529 or email at boxoffice@pasadenaplayhouse.org for assistance.

Access Performances

Open Captioning
Open Captioning performances are designed for patrons who are deaf or hard of hearing. Audience members requesting open captioning are seated in view of a video screen with text descriptions synchronized to the onstage action. Open captioning is provided on one Sunday matinee for each Mainstage Pasadena Playhouse production, the specific performance date is posted on the event page of each show.

Open captioning seating locations are intended for use by individuals who require the features of these seats and their companions – by purchasing tickets for open captioning seating through Pasadena Playhouse, you indicate that you or a member of your party requires the features provided by the seating locations that are purchased.

Audio Description
Audio description services are designed for patrons who are blind or have low vision and include verbal descriptions of actions, costumes, scenery, and other visual elements of the production. Guests may request a listening device to hear live audio descriptions. Audio description is provided on one Sunday matinee for each Mainstage Pasadena Playhouse production, the specific performance date is posted on the event page of each show.

Patrons Requiring Extra Seat Space

We have seats available in our theater to accommodate patrons in need of extra seat space. For more information, please contact Patron Services at 626 356 7529 or email at boxoffice@pasadenaplayhouse.org for assistance.

Attendance Policies

Late Arrivals
In consideration of our artists and patrons, late seating will take place during the first appropriate break in the performance at the discretion of management. House management will direct you to available seats that may not be the original seats you purchased. For the convenience of latecomers, the performance in progress may be viewed and heard on monitors in the lobby.

Age Restrictions
No child under the age of 5 will be admitted into the theater. We ask that everyone in your party, regardless of age, be able to sit quietly through a performance without disturbing other patrons or the artists. Ushers may ask parents whose children are disruptive to take them outside the theater. If there is repeated disruption, we reserve the right to revoke admission and refund your ticket price, excluding service charges. Patrons of all ages must have a ticket to enter Pasadena Playhouse and must sit in the seat indicated on the ticket.

Production advisory
Please contact Patron Services to be notified about productions with content including herbal cigarettes, theatrical fog, strobe lights, gunshots, strong language, nudity or sexual content, violence, or any other items to which patrons may have sensitivity. You can also check the Content Advisory tab on individual show pages.

Theater courtesy
As a courtesy to the artists and fellow patrons, please turn off cell phones and all other electronic devices prior to the performance. Please refrain from talking and any disruptive noise-making during the performance. Neither photography nor the use of electronic devices are allowed during performances.

Restrooms
Restrooms, including accessible facilities, are available in the Pasadena Playhouse lobby starting 45 minutes before each performance. Public restrooms are also available in the lobby of the Playhouse Plaza directly across the street from the Pasadena Playhouse.

SEAT MAP